COSMICBEAUTY.SG WILL NOT ENTERTAIN ANY CANCELLATION, REFUND, EXCHANGE OF PRODUCTS DUE TO CUSTOMER'S CHANGE OF MIND ONCE PAYMENT IS ACCEPTED.
To be eligible for a return, your item must be in the same condition that you received it, sealed and in its original packaging. We will also need proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.